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Welcome! Sunday 24th September 2017 - 11:48pm

Refund Policy

Please read the following very carefully before booking and making payment.

Regular Domestic/Office Cleaning Services: Customer may cancel a cleaning visit/s by giving at least 24 hours advanced notice. Customer may terminate the whole service by giving one month (30 days) advanced notice in writing or verbally  and specifying the last cleaning date.

Customer agrees to pay the full price of the cleaning visit if the customer cancels or changes the date/time less than 24 hours prior to the scheduled appointment.

Customer agrees to pay the full price of the cleaning visit in the event of a lockout caused by our cleaners being turned away; no one home to let them in; or problem with customer's keys. If keys are provided they must open the lock without any special efforts or skills.

Customer agrees to pay the full price of one cleaning visit in case of a termination of the service if the customer has given less than one week advanced notice.

Customer has the right to terminate the service without giving one week advanced notice but by giving 24 hours advanced notice before or immediately after the first cleaning visit only.

One Off/Spring Cleaning Services:

Customer may cancel the scheduled cleaning job at least 24 hours prior to the agreed start time.

Customer agrees to pay an amount equal to an hour’s rate if the customer cancels  less than 24 hours prior to the scheduled appointment.

Customer agrees to pay an amount equal to an hour’s rate if in the event of a lock-out caused by our cleaners being turned away; no one home to let them in; or problem with customer's keys. If keys are provided they must open the lock without any special efforts or skills.

End of tenancy cleaning & Carpet cleaning: Customer may cancel the scheduled cleaning job at least 24 hours prior to the agreed start time.

Customer agrees to pay an amount equal to 10% of the quote as a cancellation fee if the customer cancels or changes the date/time less than 24 hours prior to the scheduled appointment.

Customer agrees to pay 10% of the quote as a cancellation fee in the event of a lock-out cased by our cleaners being turned away; no one home to let them in; no water or power available at customer's premises; or problem with customer's keys. If keys are provided they must open the lock without any special efforts or skills. If an initial deposit has been paid to BNS Allied Limited then the customer agrees that deposit funds may be used to cover the cancellation fee. (10% of the total agreed quote)

Refund: In exceptional circumstances refund might be offered at the discretion of the company management. If you are not happy with the services we give you, your payment will be refunded in full. However, we guarantee that you will Love Us!

If you have any questions/comments about our refund and cancellation policy, you should email us at info@bnscleaningservices.co.uk

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